Your guests have questions at two in the morning.
A guest scans the QR code in their room and asks anything — about the hotel or about the street outside — in their own language. The assistant answers straight away. Anything that needs a person becomes a ticket on your team's phones within seconds.
No app for the guest. Nothing to install for the hotel. 14 days free, then monthly with 30 days' notice.
How it works
Three steps, and two of them are not yours.
The hotel's part is putting a card in the room. The rest happens on its own.
The guest scans
A QR code on the desk or beside the bed opens a web page. No app to download, no account, no login. They just start typing, in whatever language they think in.
The assistant answers
It knows your check-in times, breakfast hours, WiFi, door codes, parking and policies — and the area around you: restaurants, beaches, temples, transport, shops.
Staff get a ticket
Towels, maintenance, a taxi, a late checkout — anything needing a person arrives in your Telegram group, and the guest gets a reference they can quote later.
Every ticket carries the same four things
They arrive in a group chat your staff already have open. Nothing to install, no new system, no training day.
- The room the request came from.
- The type — housekeeping, maintenance, transport, front desk.
- The details in English, whatever language the guest wrote in.
- How urgent it is, so a 3am air-conditioning fault does not sit behind a towel request.
Air conditioning is not cooling. Guest is in the room now.
Taxi to the airport tomorrow at 06:00. Needs confirming by staff.
An illustration of how tickets arrive in Telegram. The dashboard further down is a real screenshot.
Why hotels keep it
What changes in the first week.
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Guests get answers when nobody is at the desk
A small property cannot staff reception around the clock. Right now every question asked after closing is either lost or waiting until morning. Those are the hours the assistant covers best.
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Nothing gets lost
A request made at the desk in the middle of a busy check-in evaporates. A ticket does not. It has a room, a timestamp, a reference number and a state that is either open or done.
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Staff stop answering the same question forty times a month
The WiFi password, the breakfast hours, where to park. The assistant absorbs the repetitive traffic so your team can spend their attention on the guests who need a person.
It also earns
Every question is a guest deciding where to spend money.
A guest asking where to eat tonight is about to spend forty euros somewhere. A guest asking about a massage is about to book one. Most of the time they ask their phone, not your desk — and the answer sends them out of the building.
The assistant answers those questions with your spa, your kitchen and your tours in the picture. Not as an advert: it gives an honest recommendation, and it mentions what you already have.
- It knows what you sell — the spa's hours, when the kitchen closes, what treatments are on the list.
- It stays honest. Asked where to eat, it names the good places in the neighbourhood too, then adds that your kitchen is open until nine. Guests trust that; they ignore a brochure.
- It still does not book. It offers to pass a booking request to your team, and asks for the room number. A person confirms it, the way they always have.
From a live property
This hotel has someone at the desk eleven hours a day.
A 20-room boutique hotel in Tirana, August 2026. Reception is staffed from 09:00 to 20:00 — more than most small properties manage. Most of the questions still went to the assistant, and most of them came while the desk was open.
The three most common that month: where to find a bank or an exchange office, where to park, and the WiFi password — the ones a receptionist answers over and over while somebody waits to check in. Eight requests needed a person; all eight were completed.
One hotel, one month. A small sample, and we would rather show you an honest small one than a page of logos.
Every guest, every language
Even a 24-hour desk has this limit.
A front desk staffed around the clock is still staffed by people who speak two or three languages between them. The German couple who arrive at midnight, the Japanese guest at breakfast, the Brazilian family who booked through an agent — they write anyway, in their own language, and hope.
The assistant answers in whatever language the question was written in. Not a translated FAQ page: your breakfast times, your check-out, your door code, in their language.
- Nothing to set up. There is no list of supported languages to choose from and no setting to switch. The guest types, and the answer comes back the way they wrote.
- Your staff still read English. Whatever language the guest used, the ticket that reaches your team is in English.
- It changes language mid-conversation without being asked — the two questions on the left are one session.
Try it
Type a question. Watch the ticket appear.
Two panes: the guest's chat, and the screen the staff are looking at. A request typed on the left becomes a ticket on the right within a second — reference, room, type and how long it has been waiting.
Soon you will be able to type here yourself.
The demo hotel exists and works — an invented 18-room property in Canggu, with its own staff group so nothing a visitor types can ever reach a real hotel's team. The pictures above come from it. We are adding the last safeguards before we let anyone type into it from a public page.
Until then the fastest way to see it is a fifteen-minute call: you ask the questions, we show you the staff side.
Where the line is
It answers. A person still decides.
The assistant does not book, reserve or confirm anything by itself. A taxi, a spa slot, a late checkout — a member of your staff confirms those, every time.
When a guest asks for a taxi at six, it records the request and tells them it has gone to reception with a reference. It does not say a car is booked. Your staff book the car, and the guest hears it from them.
- Answers questions about the hotel and the area, any hour, any language
- Turns requests into tickets with a room, a reference and a state
- Shows staff what is open and what is done
- Does not book or confirm anything on its own
- Does not take payments from guests
- Does not need an app, an account or a login
Why this matters. An assistant that promises a spa slot nobody reserved creates a complaint at the desk the next morning. Refusing to make that promise is the whole point — it is what makes it safe to leave running overnight.
For hotels
About an hour of your time, once.
You answer a short list of questions about your property — check-in and check-out, breakfast, WiFi, parking, door codes, the things guests always ask. We build the assistant, connect your staff group and print the cards for the rooms. There is nothing to install and nothing for your team to log into.
Fourteen days free. In your real rooms, with your real guests — not a sandbox. At the end we go through what actually happened.
Then monthly, with 30 days' notice. No setup fee, no annual contract, no minimum term. The price depends on your size and where you are, so we quote it rather than publish a table.
Start a pilot
Five things, and we can take it from there.
Fourteen days free in your real rooms. If it earns its place it continues monthly, with 30 days' notice. Nothing to pay online and nothing to sign today — the next step is a conversation.
Prefer to write directly?
tosharan@live.nl
+31 6 39254497
— WhatsApp is usually fastest.
You will be writing to Santosh, who is also the one who replies. Usually within a day; sometimes at an odd hour, because of the time difference between the Netherlands and Bali.
Tell us about your hotel
Every field here is one we genuinely need. There is no second page.